When people get to know Dodo Pizza, one thing often boggles their minds: our commitment to the idea of radical transparency. Dodo’s dedication to openness manifests in many ways, and here are just a few examples:
- While many other franchise chains keep their units’ sales secret (so you won’t even know how much another partner around the corner is making), we encourage benchmarking and make the monthly sales of all of our units public.
- Dodo Pizza’s company-owned chain publishes its P&Ls, as well as our franchise devision; all of the data are accumulated in our monthly financial report.
- We broadcast our weekly company meetings on YouTube (here is an archive of our meetings in English).
- Every kitchen in the Dodo Pizza chain is equipped with a webcam where local laws allow that (for example, see the kitchen of the very first Dodo Pizza store in Syktyvkar, Russia);
- Our customers can ask for a tour of any Dodo kitchen and see for themselves how we store our food.
- Many franchisees want to book certain regions for themselves. This can be done only after winning a tender for the region in question. These tenders are open for everybody. The rules are transparent.
- Fyodor Ovchinnikov, Dodo Pizza founder and CEO, is probably one of the most prolific business bloggers. Almost every day, he shares company news.
Of course, Dodo Pizza isn’t alone in its efforts to build its business on the principle of openness and transparency.
Corporate transparency examples
- Buffer allows anyone to see its employees’ salaries (so you can study a spreadsheet and learn that Alfred from marketing makes $86,000 a year, while Jouel, the founder, earns $265,315).
- Patagonia provides transparency for its supply chain.
- Moz publishes a very elaborate annual review (though the company isn’t obliged to do that).
- And of course, there is Ray Dalio, who has built his investment firm, Bridgewater Associates, on the idea of radical transparency.
Management pundits extol transparency since the rise of the web (which kind of foists transparency on companies and governments anyway, whether they like it or not). A book called The Naked Corporation: How the Age of Transparency Will Revolutionize Business was published as far back as 2003.
But our team has come to the same principles not because we read this book—or any other. It happened naturally. Every step we were making was dictated simply by the needs of our business.
Why we started building an open company
Webcams? The very first Dodo Pizza was opened in Syktyvkar. Folks there weren’t used to delivery and felt leery about it. So launching a live web feed from the kitchen was a way to win their trust.
Public sales? Since day one, Fyodor Ovchinnikov, the Dodo Pizza founder, dreamt of building first a national, then a global franchise. The question was how to woo his first partners while having just one small pizzeria. Making its sales public helped a bit.
After a few years, having taken these and other steps, we found ourselves one of the world’s most transparent groups in the food service business.
Openness has become one of the mainstays of our brand. Now, when we see an opportunity to make an internal process open to the public or our big community, we seize it.
Let’s face it: the topic remains controversial. Some experts cast doubt on the effectiveness of total transparency. They say there could be too much transparency—especially for established companies. It can produce a corrosive effect on the team’s morale. In reality, most businesses are way too far from the point of having “too much transparency.”
Today, some people resort to building walls as a measure against problems. We believe the world needs even more openness. And for a business, going down the transparency path totally pays off.
Benefits of transparency for business (as we see them)
Motivation. When you make your goals public, you provide your team with a good injection of motivation. Everybody watches, so failure isn’t an option.
Decency. When your processes are there in the open for anyone to scrutinize, it incites to you do everything by the book, which in the long run, makes your business more secure.
Improvement. Corporate transparency provides your business with a never-ending stream of feedback—from your customers, employees, partners, and society in general. Criticism incites constant improvement, which is the only way to perfection.
Trust. Radical transparency wins you trust. And trust is the most valuable resource. We’re growing fast because many people trust us and become our colleagues, partners, or investors.
For us, openness isn’t just a marketing rattle we employ to get attention. We’re committed to it personally and are going to push our business even further in the direction of radical transparency, no matter how big our chain becomes.